Assessment - FAQ

How do I ensure that I am prepared to complete an e-proctored assessment?

STUDENT CHECKLIST PRIOR TO E-PROCTORED ASSESSMENT COMPLETION


It is your professional obligation to ensure that you follow the instructions enclosed. Failure to do so could jeopardize the successful completion of your Mastery Exercise or Progress Test. You should check and complete all instructions below at least 10 days prior to your e-proctored assessment.


Before your e-proctored assessment:


You are responsible for ensuring that the instructions in the points below are met and completed;

  • Prior to each assessment
  • Each time the personal device on which you are completing the assessment changes
  • Each time the location of where you are writing the assessment changes, in order to ensure that factors such as internet connectivity and firewalls will not jeopardize the completion of the assessment

The risk of issues occurring during your Mastery Exercise and Progress Test will be mitigated by ensuring that your personal device meets each point of the minimum system requirements outlined in the links below, and by completing the mock assessment on the personal device you will use for the assessment, and in the location where you will be completing the assessment.


1. It is critical to ensure that the personal device which you are using for the assessment meets each point of the minimum system requirements for Examplify, ExamID and ExamMonitor by checking against the list via the following links:

Instructions on how to check that you have the minimum system requirements: https://examsoft.force.com/emcommunity/s/article/How-do-I-check-my-minimum-system-requirements

Windows Minimum System Requirements: https://examsoft.force.com/emcommunity/s/article/Examplify-Minimum-System-Requirements-for-Windows

Mac OS X Minimum System Requirements: https://examsoft.force.com/emcommunity/s/article/Examplify-Minimum-System-Requirements-for-Mac-OS-X

iPad cannot be used.

If you are unsure whether you meet the requirements, or if you experienced technical issues previously, please contact ExamSoft Support at 866.429.8889 or on support@examsoft.com to receive a diagnosis of your device at least 10 days before your assessment.
If you change your personal device, you must check that the new device meets all the minimum system requirements as outlined above.

2. Ensure that you have Examplify version 2.5 (or higher) installed on your personal device. If you are unsure, download the latest version via the following link:

Windows: https://releases.examsoft.com/Examplify/Examplify_LATEST_win.exe

Mac: https://releases.examsoft.com/Examplify/Examplify_LATEST_mac.dmg

When you log into your Examplify dashboard you should see the ExamID and ExamMonitor titles and your version of Examplify (must be 2.5 or higher). The following link provides instruction on how to view this and what to do if you can’t see the titles: https://examsoft.force.com/etcommunity/s/article/Examplify-ExamID-and-ExamMonitor-Troubleshooting-Guide#MacMissingTiles

3. Complete the mock assessment titled “MD Program Mock ExamID” which is available for download in your Examplify account at least 10 days before your upcoming e-proctored assessment. The MD Program will contact students for whom an issue has been identified during the mock assessment with guidance on how to rectify the issue.
Completing the mock assessment does NOT guarantee compliance. You must also ensure that your personal device meets every point of the minimum system requirements in point 1.
If you change your personal device or the location of where you are writing your e-proctored assessment after successfully completing the mock assessment, you must complete another mock assessment on the new device and in the new location. Contact md.examsoft@utoronto.ca for questions regarding the mock assessment.

4. Ensure that you have enabled permissions for ExamID and ExamMonitor to access your personal devices camera and microphone in advance of your assessment. You may have already provided permissions during your mock assessment, but please double check to avoid disruptions to your assessment. The following link provides a guide on how to enable permissions: https://examsoft.force.com/etcommunity/s/article/Examplify-ExamID-and-ExamMonitor-Troubleshooting-Guide

5. Temporarily disable any anti-virus software which could interfere with your assessment before the start and remember to re-enable it following your assessment. You may need to also disable any anti-virus software during the installation of Examplify. The following link shows you how to disable: https://examsoft.force.com/etcommunity/s/article/Disabling-Anti-Virus-Software

How can I avoid being flagged for suspicious behavior on an e-proctored assessment?

During your e-proctored assessment:

To avoid being flagged for suspicious behavior, be sure to adhere to the following:

1. Ensure that you have privacy for the entire assessment - do not interact with other people or receive any outside assistance.

2. Do not wear electronic headphones or earphones. If you are wearing non-electronic ear plugs to cancel noise, they must be shown to the camera one at time before inserting them into your ear at the start of your assessment.

3. Remain focused on the assessment, without looking at or using any resources, all of which are prohibited.

4. Do not read assessment questions out loud or mumble.

5. Do not get up from your personal device for any reason until your assessment is complete. You are encouraged to use the washroom before your assessment. A short washroom break may be unavoidable and is thus allowed. The videos will be flagged for review when this occurs.

6. Do not cover your face with your hands or make any unnecessary hand gestures in the frame of the camera.

7. Ensure that your entire face is in full frame of the camera and your assessment area is adequately illuminated. To check that your face is in full frame of the camera, click on the “monitoring” button at the top of your screen at any point during the assessment. See the illustrations below. 

 

 

How is e-proctoring accomplished?

ExamSoft uses Exam Integrity which is comprised of ExamID for photo identity verification of students, and ExamMonitor for video/audio recording and screen capturing. The system uses video and human/artificial intelligence to help ensure that academic integrity and exam bank security are maintained. The system will flag any suspicious activity and provide an incident report to the MD Program leaders. Upon review of the report and video, students may be questioned about concerning behavior.

Are resources such as paper and headphones allowed for e-proctored assessments?

The use of resources is prohibited, including paper and pens for notetaking, cell phones, textbooks, headphones, and other devices (e.g., iPad, tablet). Exam Integrity will flag any situation where such resources are used. Examplify has an electronic notetaking function which you can use to type notes and highlight question text. An online calculator is also available for you to use in Examplify. We are also reviewing all assessment items to ensure that they are structured in a way that minimizes the requirement for making notes.

Students are permitted to wear non-electronic ear plugs to cancel noise if required. If using such ear plugs, they must be shown to the camera one at a time before inserting them into your ear at the start of your assessment. Headphones are not allowed.

What happens if I am flagged for a suspected breach of integrity during the e-proctored assessment?

The course director associated with your assessment will review the monitoring file and contact you if needed. Students will only know if they have been flagged if approached by their course director.

Am I able to take a washroom break during an e-proctored assessment?

You are encouraged to use the washroom before your electronically proctored assessment. Washroom breaks will be flagged by Exam Integrity for review. The videos will be reviewed by the course director and unless suspect activity is suggested by the review, these situations will not lead to further action. Where a breach in academic integrity or exam security is suspected, the student will be questioned and the student may be liable for academic penalties under the terms of the University of Toronto Code of Behaviour on Academic Matter.

I do not live alone and I am worried that my home environment may be noisy while I take my e-proctored assessment. What can I do?

Background noise or having someone walk into the room while you are taking your e-proctored assessment will be flagged by Exam Integrity. We understand that students may not have a quiet environment in which to take their assessments and may not be able to completely avoid background noise or someone walking in the view of the camera. Unless suspect activity is suggested by the review, these situations will not lead to further action. Students are permitted to wear non-electronic ear plugs to cancel noise if required. If using such ear plugs, they must be shown to the camera one at a time before inserting them into your ear at the start of your assessment. Headphones are not allowed.

What if I already have an approved accommodation which provides me with extra time and/or a break to write the e-proctored assessment?

If you have an approved accommodation for extra time and/or a break, you are likely to be able to complete it remotely with e-proctoring, information about your e-proctored assessment will be forthcoming. In clerkship you must register with ATS prior to each mastery exercise for which you intend to use your accommodation.

What if I feel that I have unique considerations that would make it hard for me to write my e-proctored assessment?

As always, we will work with students who have accommodations to implement the accommodations in the context of the online assessment process. If you need to apply for a formal accommodation, please contact OHPSA and Accessibility Services immediately and well before any assessment takes place.

Do I need to complete the mock assessment again for an e-proctored assessment if I already completed it once?

No. However you need to complete the mock assessment every time the personal device you are using to complete the e-proctored assessment changes, or the location in which you are completing the assessment changes. Anytime you re-do your mock assessment please contact md.examsoft@utoronto.ca. The MD Program may ask you to re-take the mock assessment if your device is identified as not meeting minimum system requirements. Remember that completing the mock assessment does not guarantee compliance, you must still ensure that your personal device meets every single minimum system requirement.

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